Return Policy

Right of Withdrawal for Consumers
(A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

  • on which you or a third party indicated by you, who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order and those goods were delivered uniformly;

  • on which you or a third party indicated by you, who is not the carrier, took possession of the last goods, if you ordered multiple goods as part of a single order but these were delivered separately;

  • on which you or a third party indicated by you, who is not the carrier, took possession of the last partial shipment or piece, if you ordered goods that are delivered in multiple shipments or pieces.

To exercise your right of withdrawal, you must inform us
MBO Tech Spain Business SL
Calle de Hermosilla 48, 1 D
28001 Madrid, Spain
Phone: +34 91 993 1169
E-mail: info@mbo-tech.eu

by means of a clear statement (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall refund all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment for the refund that you used for the initial transaction unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such refund.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods for parcel shippable items. For non-parcel shippable items, you will bear direct return costs up to 100 EUR, regardless of the price of the individual item you will bear the direct costs of a parcel return. Vouchers redeemed at purchase have no impact here; the decisive factor is always the price of the goods without taking any voucher discount into account.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for which an individual selection or customization by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that are liable to deteriorate or expire rapidly;

  • for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract but which cannot be delivered before 30 days and whose actual value depends on fluctuations in the market beyond the entrepreneur’s control;

  • for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

  • for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the supply of goods which become inseparably mixed with other items after delivery due to their nature;

  • for the supply of sealed audio or sealed video recordings or sealed computer software if their seal has been removed after delivery.

Sample Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To
MBO Tech Spain Business SL
Calle de Hermosilla 48, 1 D
28001 Madrid, Spain
E-mail: info@mbo-tech.eu

I/We hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods ()/provision of the following service ():

  • Ordered on ()/received on ():

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is notified on paper):

  • Date:

(*) Delete as appropriate.